Device Management

monitoring

Ensure that content on display is current and correct

Granular view into status of each device, including recent activity and any display errors

Confirm device location, time zone and serial numbers, plus location/time zone of each device and the app version each device is running

Remote access enables easy view of device status, with the ability to install new content, modify the configuration (store ID, ASAM profile, etc.) and view system events such as boot, reboot, stations scanned, battery life, etc.

device support

Create unique login credentials for authorized users to submit help desk tickets for issues with devices & content

Direct communication with Converge help desk team for quick resolution to any issues

Troubleshooting guides for device FAQs

Reports for keeping track of problem devices