Retail review – employees are the missing link, and conversational commerce is the wild card at NRF 2018

By Jon Reed of Diginomica - January 22, 2018

In NRF 2018 live – retail apocalypse? No. Data problems and store/online convergence? Yes. I shared some of the crucial themes from NRF 2018, aka “The Big Show.” I’ve got loads more interviews to share, which will shed more light.

Paul Chapuis